If the services are creative, decide who owns the creative product. They shall describe the service(s) to be provided by the contractor. In the information technology sector, this could include a domain name server, network connectivity, and log server configuration. There are different types of service contracts, including the following: Contractors have two basic agreements with their customers, and the service agreement is one of them. The second is the framework contract. The framework contract describes the general conditions under which the contractor will collaborate with the customers. On the other hand, in most cases, the service contract is included in the framework contract. It is important because it adds an element of specificity in relation to the services provided and describes the metrics used to measure performance. .